How to issue partial refunds for event payments

Last updated: January 2, 2026

There are two main ways to handle partial refunds for event payments, depending on your specific situation:

Method 1: Refund by ticket quantity

You can issue partial refunds by adjusting the number of tickets in an event registration:

  1. Go to the event registration

  2. Navigate to the tickets section

  3. Change the ticket quantity to a lower number

  4. Click save - you will be prompted to initiate a partial refund for the reduced tickets

Note: This method only works if you want to refund complete tickets. For example, if someone purchased 2 tickets, you can refund 1 ticket for a 50% refund, but you cannot split a single ticket price in half.

Method 2: Full refund and re-charge

For more flexible partial refund amounts that don't align with ticket quantities, you may be able to:

  1. Refund the full amount of the existing ticket

  2. Charge the customer the new (reduced) amount and associate the new payment with the existing ticket registration related to the refunded payment

For full refunds

If you need to issue a complete refund instead of a partial one:

  1. Go to the payment view for the transaction

  2. Use the refund option to process the full refund