Why is a new user being asked for an organization code during login?

Last updated: December 12, 2025

When a new user clicks on their invite link and is prompted to enter an "organization code," this typically indicates an issue with how they accessed the platform. Here are the most common causes and solutions:

Common Causes

Users are usually prompted for an organization code for one of these three reasons:

  1. Already logged into another dashboard: The user was already logged in to a different WeGive dashboard when they clicked the invite link

  2. Wrong email address: The user tried to use a different email address to login than the one the invite was sent to

  3. Direct link instead of invite: The user was provided a direct dashboard link instead of clicking on the URL in the invite email

How to Resolve

Follow these steps to resolve the organization code prompt:

  1. Log out completely: Ensure the user logs out of all WeGive dashboards before proceeding

  2. Resend the invite: Send a fresh invite to the user, as invites can sometimes expire

  3. Use the correct email: Make sure the user logs in with the exact email address the invite was sent to

  4. Click the invite link: The user should click directly on the URL provided in the invite email, not use any other link

Following these steps should resolve the organization code prompt and allow the new user to access their dashboard successfully.