How to pay monthly invoices manually and set up auto-pay

If your monthly WeGive fees are not being automatically charged, this may be due to recent changes in our billing system. You'll need to manually pay outstanding invoices and can re-enable auto-pay during the payment process.

Paying invoices manually

To pay your monthly invoices:

1. Go to Settings > Billing in your WeGive dashboard

2. Click on the invoice ID (not just the invoice row) to access the payment option

3. Click Pay to complete the payment

Note: If clicking on the invoice ID only downloads the PDF instead of opening the payment page, contact support for direct invoice payment links.

Re-enabling auto-pay

When you pay an invoice manually, you'll see an option to save your payment method and enroll in auto-pay for future invoices. This will ensure your monthly fees are automatically charged going forward.

Why did auto-pay stop working?

Auto-pay may have stopped due to updates in our billing system that require customers to update their payment methods. Once you manually pay your outstanding invoices and save your payment method, auto-pay should resume normally.