Setting Up Registration Confirmation Emails

Last updated: February 25, 2026

The registration confirmation email is sent to a donor immediately after their registration is confirmed. It includes their QR code for check-in.

How to Set Up

  1. Open the event and go to the Emails tab

  2. Click Registration Confirmation

  3. Enable the email

  4. Customize the subject line and body as needed

  5. Save

What the Email Includes by Default

  • Event name, date, and location

  • Ticket type and quantity

  • Amount paid (or "Free")

  • The registrant's unique QR code

  • A link to view or manage their registration in the Donor Portal (if applicable)

Customizing the Email

The subject line and body text are editable. The QR code and registration summary are inserted automatically and cannot be removed.

When the Email Sends

Scenario

When Email Sends

Public event

Immediately on registration submission

Approval Required event

When staff approves the registration

Manual registration by staff

Not sent automatically — must be sent manually

Bulk registration

Not sent automatically — must be sent manually

Sending Manually

To send a confirmation email to a specific registrant:

  1. Open the registration detail view

  2. Click Send Confirmation Email

⚠ Things to Watch For

  • If the confirmation email is not enabled before the event goes live, registrants will not receive a QR code. Enable it before publishing.

  • Resending a confirmation email generates a new QR code link — the old one remains valid.

Related Articles