Approving, Rejecting, and Waitlisting Registrations

Last updated: February 25, 2026

This applies to Approval Required events. On public events, registrations confirm automatically and no manual action is needed.

Approving a Registration

  1. Open the event and go to the Registrations tab

  2. Filter by Pending to see registrations awaiting action

  3. Click a registration to open it

  4. Click Approve

The registration moves to Confirmed and payment is collected at that point.

Rejecting a Registration

  1. Open the pending registration

  2. Click Reject

  3. Optionally add a rejection note (internal only — not shown to the donor)

The registration moves to Rejected. No payment is collected. If status-update notification emails are configured, the donor is notified.

Waitlisting a Registration

  1. Open a pending or confirmed registration

  2. Click Waitlist

Use waitlisting when you want to hold a registration in a queue without confirming or rejecting it — for example, when capacity is full but you expect cancellations.

Bulk Actions

To approve or reject multiple registrations at once:

  1. Select registrations using the checkboxes on the left of each row

  2. Click Bulk Actions and choose Approve or Reject

⚠ Things to Watch For

  • Approving a registration triggers payment collection. If the donor's payment method fails, the registration does not confirm — it returns to Pending with a payment failure note.

  • There is no automatic approval based on time or rules. All approvals are manual.

  • Status-update notification emails must be configured separately to notify donors of approval or rejection. See Status Update Notification Emails.

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