Unregistering / Cancelling a Registration

Last updated: February 25, 2026

Staff can cancel any registration from the admin. Cancellation moves the registration to Cancelled status and frees up capacity.

How to Cancel a Registration

  1. Open the event and go to the Registrations tab

  2. Click the registration to open it

  3. Click Cancel Registration

  4. Confirm the cancellation

Refunds

Cancelling a registration does not automatically issue a refund. Refunds must be processed separately.

To refund after cancelling:

  1. Go to the registration detail view

  2. Click Refund

  3. Enter the refund amount (full or partial) and confirm

Refunds are returned to the original payment method. Processing time depends on the payment method (typically 5–10 business days for cards).

⚠ Things to Watch For

  • Cancelling a registration that included an add-on donation does not automatically refund the donation. The ticket payment and donation must be refunded separately.

  • Cancelled registrations remain in the registrations list. Filter by Cancelled status to view them.

  • There is no way to reinstate a cancelled registration. If a donor needs to re-register after cancellation, create a new registration manually.

  • Cancellation does not notify the donor automatically unless a status-update notification email is configured.

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