The Donor Registration Experience

Last updated: February 25, 2026

This article describes what a donor sees when registering for an event from start to finish.

Registration Flow (Step by Step)

  1. Ticket Selection — Donor picks a ticket type and quantity. If a discount code field is available, they enter it here.

  2. Registrant Details — Donor fills in their name, email, and any custom questions configured on the event.

  3. Waiver (if required) — Donor must sign or accept the waiver before proceeding.

  4. Payment (if tickets are paid) — Donor enters payment information. Fee coverage is shown here if enabled.

  5. Confirmation — Donor sees a success card and receives a confirmation email.

What the Donor Sees Per Access Type

Access Type

Registration Outcome

Public

Registration confirms immediately

Approval Required

Registration is submitted as pending; donor is notified when approved or rejected

Invite-Only

Donor must have received an invitation; uninvited visitors cannot access the form

⚠ Things to Watch For

  • If an event has no ticket types published, donors see an error and cannot register even if the event is live.

  • Custom questions appear on the registrant details step, not on a separate page.

  • On mobile, each step is displayed as a full-screen view. The flow is the same.

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