Donor Account Deletion Requests

Last updated: April 2, 2026

The Donor Account Deletion Requests feature allows supporters to request that their data be deleted. These requests are reviewed and completed by an organization admin inside WeGive and are designed to support data-privacy and compliance workflows.

Important: Completing a deletion request does not automatically delete the record in your CRM. CRM deletion remains a manual action controlled by your organization.

Overview: How This Feature Works

Deletion requests are a two-step process:

  1. The supporter submits a deletion request from their donor portal profile

  2. An organization admin reviews and completes the request inside WeGive

Only after an admin completes the request is the supporter record archived in WeGive.

Step 1: Supporter Requests Account Deletion (Donor Portal)

A supporter can request deletion when logged into their donor portal by navigating to:

Profile Settings → Delete Account

When they submit the request:

  • A deletion request is created in WeGive

  • Their account remains accessible until an admin reviews it

  • No data is deleted automatically

The supporter sees a confirmation message explaining that the request must be reviewed by the organization.

✅ This step is only a request, not a deletion.

Step 2: Review Deletion Requests in WeGive (Admin)

All deletion requests appear in the dashboard under Data → Donor Deletion Requests.

From here, admins can:

  • View the request

  • See the supporter name and email

  • Track request date and status (Pending / Completed)

  • Complete the request by selecting the checkbox next to the request and then clicking the "Complete Deletion Request" icon.

Completing a Deletion Request

When an admin completes a deletion request:

  • The supporter record is archived in WeGive

  • The supporter's donor portal access becomes inactive

  • All active recurring donations are cancelled

  • The supporter will be removed from all Communication Lists

  • The supporter record appears under Archived Supporters

⚠ This action does not delete historical data and does not delete the corresponding record in your CRM automatically.

What "Deletion" Means in WeGive

Completing a deletion request results in:

  • Supporter record archived in WeGive

  • Donor portal access disabled

  • Active recurring donations cancelled

  • Removed from all Communication Lists (no further communications sent from WeGive)

  • Record retained for reporting / audit purposes

This does not:

  • Remove the record from your CRM

  • Erase historical donation data

  • Send an automatic email confirmation to the supporter

CRM Behavior (Important Clarification)

Deletion requests do not sync to your CRM. What this means:

  • Deletion requests appear only in WeGive

  • The organization's CRM admin must:

    • Locate the corresponding record in the CRM

    • Decide whether to delete, anonymize, or retain it

  • This ensures organizations stay in control of compliance and retention rules

The WeGive feature supports request intake, not CRM enforcement.

Frequently Asked Questions

Does completing the deletion request send the supporter an email? No. The completion note is internal only and does not trigger an email notification.

Does completing the deletion request cancel the supporter's recurring donations? Yes. All active recurring donations are automatically cancelled when a deletion request is completed.

What is the intended use of this feature?

  • Supporting GDPR / CCPA-style data deletion requests

  • Giving supporters a clear way to request deletion

  • Creating an auditable paper trail for internal review