Guide to Donor Journeys and Donor Journey Histories in WeGive

Last updated: April 3, 2026

WeGive's Donor Journeys and Donor Journey Histories help you visualize and manage how supporters move through automated engagement sequences, such as onboarding flows, re-engagement campaigns, or stewardship series. Each feature provides different layers of visibility—one shows where a supporter currently is, and the other shows their full history.

1. Donor Journeys Table

What It Shows

The Donor Journeys Table displays a supporter's current position within a journey. It helps you quickly identify where each donor is and what step they're on right now.

Key Columns

  • ID: Internal identifier for the journey instance.

  • Donor: Name of the supporter in the journey.

  • Journey: The journey the donor is currently progressing through.

  • Current Step: The current step (e.g., Send Message, Time Delay, Logic, Webhook, Tag Donor, Add to Communication List).

  • Last Activity: The most recent timestamp indicating activity or progression within the journey.

  • Scheduled For: The date and time the next step is scheduled to be processed. Useful for confirming upcoming actions or troubleshooting delays.

  • Exited At: The date and time the donor exited the journey, if applicable.

Filters Available

You can filter by:

  • View: All, Active (default), or Archived

  • Campaign

  • Donor

  • Journey

  • Step

  • Status: In Progress or Finished

  • Last Activity date range

  • Exited At date range

Use Cases

  • Monitor how far along donors are in your nurture or reactivation series.

  • Identify donors who are stuck on a particular step.

  • Use the Scheduled For column to verify when the next step will fire.

  • Use the Exited At column to see when and whether donors completed or dropped out of a journey.

  • Audit active vs. completed journeys.

2. Donor Journey Histories Table

What It Shows

The Donor Journey Histories Table logs every step a supporter has taken in a journey. Instead of showing just the current step, this view allows you to track the full journey path for each donor.

Key Columns

  • ID: Unique ID for each step instance.

  • Donor: Name of the supporter.

  • Journey: The name of the journey they are or were a part of.

  • Step: The specific step completed (e.g., Send Message, Time Delay, Logic, Webhook, Tag Donor).

  • Processed: The date and time that particular step was processed.

Filters Available

You can filter by:

  • Donor

  • Journey

  • Journey Step

  • Processed date range

What Makes This Different

  • A single supporter can appear in this table multiple times, once for each step they completed within a journey.

  • This table is ideal for reviewing past activity rather than current status.

  • You can navigate directly from a Donor Journey record to see that donor's full step history.

Use Cases

  • Review full engagement histories for individual supporters.

  • Audit if and when messages or actions were completed.

  • Troubleshoot journey misfires or delays by reviewing the exact sequence and timing of steps processed.